Our goal in working with GetSatisfaction is to create a place for customers to ask questions, report a problem or give product feedback — this real-time feedback will help us improve our products faster than ever. And that’s the great thing about a community forum: It’s win-win. WhitePages’ customers can ask questions and provide feedback in an open and transparent environment, and they know we’ll hear it. As a participant, you can also see what questions others are asking and read discussions on a wide variety of issues. For us, this increased transparency will result in a freer flow of information.
Do you see a problem (aka “bug”)? Do you have suggestions for products and features that you’d find helpful? Maybe some wild praise about how much you love us (sorry, had to)? Until now, there was not a clear communication channel for our customers to connect with us. Since our motto is “Connect with Confidence”, that just didn’t make sense.
Through this new tool, you can tell us where we might have missed the mark, what features we can build to make your life easier or how WhitePages helped you connect with an old friend. Another great benefit of the forum is that other community members will chime in creating a rich, multi-perspective discussion on any given topic, and, most importantly, a place for you to connect with us with confidence.
We are really excited to hear what you have to say and how we can better serve you, so grab a cup of coffee, head to WhitePages and join the discussion!