Rather than sit here and continue to blog about questioning why people are still using the white pages phone book (aka ‘WPPB’), WhitePages has decided to get involved and take action! Today we launched BanThePhoneBook.org to help significantly reduce the unsolicited, and unnecessary, printing and delivery of the white pages phone book. The goals of BanThePhoneBook.org are simple:
- Educate others about the environmental impact of printing white pages phone books
- Encourage people to sign a petition showing their support for an ‘opt-in’ program
- Support phone companies, consumers and others in their efforts to curb the unnecessary printing and delivery of WPPB.
Ultimately though, our efforts with BanThePhoneBook.org are all about making a big environmental impact.
My interest in the topic began when I first joined WhitePages and noticed that both our website users and advertisers were continually confusing us with the printed phone books that are delivered every year. As AT&T started stepping up their efforts this year to implement ‘opt-in’ delivery programs within certain States earlier in the year this whole white pages phone book thing has been top-of-mind for all of us here at WhitePages.
With that interest in mind, we’ve been busy gathering as much information as possible over the past few months. We’ve had conversations with numerous folks who’ve shown interest in curbing the printing and delivery of the WPPB, scoured hundreds of websites, talked to environmental organizations and delved into some really thorough research papers. And just recently, the WhitePages team even surveyed our own user to get their take on the WPPB issue.
So exactly what did we find during our WPPB research efforts?
The environmental impact and economic costs are mind-boggling: WhitePages estimates that 5M trees need to be harvested each year to print ~147M white pages phone books. And the costs to recycle these books each year costs taxpayers an estimated $17M. (Are you kidding? Any way you look at it these estimates, the numbers are absolutely staggering.)
State laws exist that require telephone companies to print and distribute WPPB: It’s not that the phone companies want to print these wasteful books (it’s a pretty big cost for them). They’re required by law to deliver a phone book to every landline customer! Makes a ton of sense, right?
Consumers are unaware of the environmental waste of printing the WPPB: When asked if they knew that millions of trees are cut down each year to print the WPPB each year, 74% of survey respondents answered ‘No’. And Less than 16% recycle their old books (that’s nuts).
Consumers would overwhelmingly support an ‘Opt-in’ Program: When asked if they would support an “opt-in” program (only receive a white pages phone book if you request one) if they it would have a positive impact on the environment and save taxpayers millions of dollars each year, 81% of survey respondents responded ‘Yes’.
Many different free alternatives to the WPPB exist: Whether it’s an online directory like whitepages.com, social networks, search engines or killer mobile apps like this one, there are clearly alternatives to the printed white pages phone book. And the vast majority of these alternatives are much, much, much more environmentally friendly than the WPPB. (yeah, we have a couple of self-promotional plugs, afterall we do provide free contact information for over 90 percent of US adults!)
Ultimately though, our efforts with BanThePhoneBook.org are all about making a big environmental impact. If this initiative succeeds in making people aware of the issues and impacts real, measurable change, then we’ll be nothing but smiles here in Seattle.
There’s no reason for the white pages phone book spam to continue (think doorstops, booster seats, monitor stands, etc.) only to end up in landfills. If you agree, sign the petition. If not, at least recycle them!
I’m almost afraid to ask, but if you have any comments, questions, criticisms or concerns, just post below.
Over the past six months, I have had the opportunity to spend some quality time with a number of ad agencies and marketers from Seattle to New York and numerous places in between. At WhitePages we are very proud of how we are changing the way people connect with confidence. And we are equally proud of the new advertising opportunities that are emerging (and succeeding for advertisers) through our long-term company vision. Read on for some thoughts I wanted to share coming from these meetings…
What does the white page phonebook and www.whitepages.com have in common?
- A common purpose: to help you connect with a person or business
- They are both free
Beyond that, little else.
What, you ask, are the differences?
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Note: This post is the 11th in a series on Brand Building that highlights the approach that WhitePages has taken over the past 15 months to build and reposition its brand.
The following post was written by Ben Maldonado who is one of a number of rockstar web developers at WhitePages. Ben has worked with individuals across the company to help bring the new WhitePages brand, and site, to life. He’s also been doing a ton of dancing.
When I was first approached to become part of the brand team I was very excited. As part of our brand identity changes, we would be doing a major overhaul of the site’s look and feel. It seemed like an appropriate time to also review our current code-base since it was starting to show its age.
Two of our brand pillars which are “Relevant Innovation” and “Intuitive Experiences” were aligned with this effort. A new code base would allow us to be faster and more agile then we had in the past which would result in a richer, more intuitive experience for our users.
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Note: This post is the 10th in a series on Brand Building that highlights the approach that WhitePages has taken over the past 15 months to build and reposition its brand.
The following post was written by Joe Heitzeberg who is our VP of Tech at WhitePages. He is charged with delivering the services and offerings that power the WhitePages experience, running a scaleable and efficient infrastructure and building and maintaining a top-notch tech team.
What is Agile Software Development?
I start this blog post off by revealing a secret: I nearly always ask interview candidates to define what Agile is, and the more prescriptive and exacting their answer, the lower the score they tend to get. You see, for WhitePages, Agile is not a prescriptive, exacting process and ruleset, it is a set of general principles and themes — much like branding.
If you’ve been following along with the brand building series, then you may see this and other parallels.
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Note: This post is the 9th in a series on Brand Building that highlights the approach that WhitePages has taken over the past 15 months to build and reposition its brand.
The following post was written by Darren Dalasta who is our Sr. Marketing Manager running the search marketing team. He’s been working making sure we maintain and improve our search ranking while we undergo our site’s upgrade. Read the full post below!
For those not familiar with SEO it stands for Search Engine Optimization. Many people, even in marketing or technology, still see SEO as that black art of marketing with a mad scientist sitting in his/her own corner spinning a web of deceit laying a trap for the search engines. Luckily, most have evolved a bit, and you will get more out of your SEO efforts by working WITH your brand and usability (and other) teams than by yourself in that corner. It is becoming evident that brand and SEO are becoming increasingly connected.
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Note: This post is the 8th in a series on Brand Building that highlights the approach that WhitePages has taken over the past 15 months to build and reposition its brand.
The following post was written by Ingrid Michelsen who is our Director of Advertising Strategy at WhitePages. She’s been working tirelessly to ensure that all of our site changes enhance or at least don’t negatively impact how we generate revenue on thie site. More information in the post below. Enjoy!
As WhitePages’ Director of Advertising Strategy and one of the ad sales department’s representatives on our internal Branding Committee, the company’s rebrand initiative posed a number of questions regarding how to stand for our new brand principles with 100% integrity for our site users, while also maintaining our advertising revenue streams (which, in turn, keep our service entirely free). A clean, user-friendly site isn’t necessarily at odds with advertising, but we were most likely going to need to make short term financial trade-offs in the hope that we would be able to drive long term customer loyalty and real marketplace differentiation—the best advantage an ad sales organization can have.
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