Whitepages: Best Place to Work!



Susan Fincher, Sr. HR Manager has worked in our Human Resources Department for over twelve years. She has seen many changes throughout her time at Whitepages and is a true pioneer in instilling the values of our company. Below is her reaction to seeing Whitepages named a Best Place to Work in the State of Washington for 2017.

I’d like to say that I was pleasantly surprised, but truth be told, I wasn’t surprised at all when we were honored as a Top 100 Best Place to Work in Washington State, by Seattle Business Magazine – for the SEVENTH year in a row!

In the years that I’ve been at Whitepages, employees have always been top of mind. Our leadership team, though it has changed over the years, has always been acutely aware of the impact (both negative and positive) employees can have on the success of an organization. This awareness has led to nurturing a culture that attracts and retains smart, capable and driven individuals that all have something unique to contribute to the team.

At Whitepages we show appreciation to our employees through the usual avenues – free food, beverages, an amazing office space, access to the latest technology, and great benefits – but the collaboration, communication and drive to achieve a common goal is the true HEART of our culture and our success.

Business is very much like team sports: you must have a team that is comprised of a complementary set of skills to succeed. You must also have a game plan and clear communication on what that game plan is. Then you let your team of experts execute, as only they can. Now, our leadership team does an amazing job of communicating our game plan, but that in itself isn’t enough to ensure success. You must also be willing to change that plan and adjust to what is actually happening around you. This is where Whitepages excels, not only from a leadership but also a team perspective.

So, here’s to another 7+ years of well-deserved recognition as a Best Place to Work in Washington.

Cheers Whitepages!









Below are some photos from the 100 Best Companies to Work For dinner gala / bash the evening of June 22nd at the Washington State Convention Center. Our Employees had a blast!


Celebrating Pride with Pridepages!

Whitepages, Inc. prides itself on being an equal-opportunity, diverse employer, welcoming ALL to our exceptional team! In honor of Pride Month, we wanted to highlight our affinity group: PRIDEPAGES!

Create and sustain a diverse and welcoming
environment for LGBTQ Individuals/Allies
within Whitepages and the greater tech
community through events and outreach.

Pridepages, our Lesbian, Gay, Bisexual, Transgender, Queer, and their Allies affinity group at Whitepages, hosted the third-annual Pridepages Happy Hour this past Friday, June 16, in the Great Room of our Seattle Office. We played several games of bingo, hosted by local drag queen Kimber Lee, for chances at colorful Pride prizes. There was a beautiful array of homemade rainbow cupcakes, rainbow Jell-O shots, and other scrumptious treats. We also collected donations for Lifelong, which provides important care services for people living with HIV or AIDS in the Seattle area.

A big Thank You to Brandon Dilbeck for leading the event and capturing some excellent photos! Click through the photo gallery below to check out the fun celebration!

Read more about our previous Pride involvement with the Greater Seattle Business Association (GSBA), who we actively sponsor, in this archive blog: http://blog.whitepages.com/whitepages-celebrates-lgbtq-pride-month/

For more information on Pride Events in the Seattle Area: http://seattlepride.org/

For more information on Pride Events in the New York City Area: https://www.nycpride.org/events/

There are even Pride Events near our international office in Budapest! They will be celebrating on July 7. Learn more about Budapest Pride!

Pro Blog: Cross-Border eCommerce

This week at Whitepages, our WhitepagesPro Team Members gather at our Seattle headquarters for Pro Summit meetings and events. We wanted to highlight the team’s recent blog post regarding a multi-layered approach to Cross-Border eCommerce, written by Spencer McLain, Senior Manager, Risk Solutions.

At Whitepages, we spend a lot of time thinking about international risk management. A lot of our merchants field transactions from all over the globe. This is especially true in the Travel & Hospitality space.

A transaction is considered cross-border if a consumer located in one country buys online from a merchant in a different country. These types of transactions are difficult for the merchant to put through fraud screening for two main reasons:

  1. Merchants have considerable experience screening orders in their home countries but lack this experience for international orders.
  2. Outside of the United States, Canada, and United Kingdom, there is very limited data available for identity assessment.

To account for these difficulties, merchants can focus on international data elements, like email address and IP address. We do, however, recommend that merchants look at phone numbers and addresses to create a holistic view of the risk associated with a transaction. Certain phone carriers or invalid addresses can indicate risky transactions.

As international shipping becomes cheaper and faster, more consumers are willing to buy from international merchants. To maximize revenue, merchants should consider accepting orders from more markets and relying on tools like Whitepages Pro, device identification providers, and fraud platforms in a multi-layered approach to confidently approve orders and increase revenue.

Learn more about the challenges of global eCommerce and ways to overcome them by reading our eBook: Grow Cross Border eCommerce and Mitigate Fraud.

WhitepagesPro also has an upcoming webinar on the topic of Growing Cross-border eCommerce and Mitigating Fraud on Wednesday, June 14 at 10 am PT. You can attend by registering here.

Summer Internships: Now and Then


The Whitepages Summer Internship Program is a thriving part of shaping the overall success of our company. This year we have FIVE incoming interns and hope the skills they learn will allow them to be the next generation utilizing Data For Good.

We reached out to Rachel Flanagan, Recruiter, and Amanda Moore, Recruiting Coordinator at Whitepages, to share the fast facts about our current program:

  • 12-week long internship
  • Departments for interns include: Premium, Core Site, Data Services, Pro Marketing, and Premium Customer Insight
  • Team-Building/Social Events such as: welcome dinners, a scavenger hunt in Downtown Seattle, and WhirlyBall
  • Internships culminate in a final project presented to the company during our Brown Bag Presentations

This year’s five interns consist of three engineers, one customer insight intern, and one marketing intern, starting in late May/early June.

Along with our Summer Interns, Whitepages also participates in the Rainier Scholarship Program. Rainier Scholars is a 12-year program for hard-working, low-income students of color in the Seattle area. These students receive academic preparation, leadership development, and support so that they can earn their four-year degree and become professionals and leaders in their community. This year we have two Rainier Scholar interns: Mimy will be working on our Premium Customer Insight Team, while Treon will be on the Pro Marketing Team. We’re excited to have them aboard!

Learn more about Rainier Scholars here: https://www.rainierscholars.org/

Some of last year’s interns are also now current employees!
We highlighted Colin Miller’s story in a previous blog.
Alison Haugh also shared her experience being an intern last year in this blog.

As we gear up to welcome our new class of summer interns, we were interested to find out about our own Whitepagers’ first internship experiences…

Steve Hanks, Chief Data Scientist, cleaned typewriters. Remember those?

“My first internship was the summer between high school and college. The internship might well have kindled my passion for data science and big data, though it being the mid-’70s, neither had really been invented yet, and I had never actually programmed or even heard of a computer.

So in looking for a passion-inspiring internship, I took the closest thing to Big Data I could: I worked at [the now closed] Arcadia Office Equipment, cleaning typewriters. I was assigned the manual typewriters because it was an entry-level internship.  More senior people cleaned the electric typewriters and I never returned to graduate up to the electrics, so that continues to be a gap in my professional expertise.”

How does one go about cleaning a typewriter, you may ask? Steve explains: “To do my cleanings, I first blew out the typewriter with compressed air sending nasty particles all over, then dipped it into a vat of truly scary chemical solvents, then dived my hands into the vat of solvent to take a (manual) toothbrush to the keys, then pulled the typewriter out of the chemicals and blew it dry with compressed air, unleashing a misty cloud of solvent.  Then I polished it up and threaded a nice new ribbon on it. All this without eye protection or lung protection or skin protection, which many say explains a lot about how my mind works now. In summary, if you have a manual typewriter that needs cleaning, I am definitely your guy;  it’s like riding a bike.”


Marketing Manager Lindsey Wilcox explored the outdoors and did some heavy lifting: “I’ve never held an internship, but when I was a teenager I worked as a youth soccer referee, a garden center assistant (I spent a lot of time lifting bags of bark mulch), a basketball coach where I taught alongside the Harlem Globetrotters and a soccer coach where I taught alongside Tiffeny Milbrett.”


Recruiter, Rachel Flanagan, also a member of our CarePages Affinity Group, started giving back at an early age: “I interned at Sacred Heart Children’s Hospital in their Foundation Department. We were responsible for raising funds to support the children and families in the hospital that could not afford care as well as for new equipment for the NICU that year. We hosted multiple events, one being ‘The Pour,’ where we invited Spokane locals to Arbor Crest Winery to sip wine and purchase auction items to support families in the Inland Northwest.”

We are proud of the success of our Intern Program, and strive to make it a fruitful experience for the future of data!

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